Frequently Asked Questions

We pride ourselves on instant delivery. Once your payment is confirmed, your product key — together with the download link and installation instructions — arrives directly in your inbox within seconds, so you can get started right away.

Yes — every key sold on Flixeasy is 100% genuine and legally obtained, and activates directly on Microsoft's own servers. We partner with reputable suppliers to ensure you receive authentic, fully functional licenses that receive official updates.

We source licenses in volume through authorized distribution channels and sell online only — no boxes, stores or shipping costs. The key you receive is the same genuine license found in a retail box; the only difference is the price.

A digital download means there's no box, disc or shipping. After payment, you receive an email with your product key, a download link and step-by-step instructions. You download the software, enter your key, and activate — usually all within minutes of ordering.

Yes — every order is covered by our 180-day money-back guarantee. If you encounter any issue within this period, contact our support team for immediate assistance, a replacement, or a refund.

In the unlikely event that your key doesn't work, we have a hassle-free replacement system. Reach out to our support team and we'll replace the key at no additional cost. If we're unable to provide a working key, we offer a 100% refund.

Contact support with your order number. A key only activates the edition it was issued for — a Pro key won't activate Home, for example — so we'll simply swap your purchase for the correct edition and get you activated.

Our dedicated technical support team assists with anything related to activation or installation — product key issues, downloads, setup. Support is free on every order and available every day of the week; if you prefer not to do it yourself, we'll walk you through the whole process.

Your delivery email contains the download link and step-by-step instructions for your exact product. In short: download the installer, run it, and enter your product key when prompted. You'll also find complete walkthroughs for every product in our download and activation guides.

Open Settings → System → Activation, select Change product key, and enter your 25-character key — Windows activates online in seconds. You can also enter the key during a clean installation.

Install Office from the link in your delivery email, open any Office app such as Word, go to Account → Change Product Key, and enter your 25-character key. If online activation shows an error, use the telephone method with our free Get Confirmation ID tool — it takes just a few minutes.

First check for typing mistakes — keys are 25 characters and some look similar, like B and 8. Then confirm the software edition matches your key exactly. If it still fails, send the error message to our support team — we'll fix or replace the key, backed by the 180-day money-back guarantee.

Yes — licenses activate worldwide with no geographical restrictions, and the software installs in any language available for that product. You download it directly from Microsoft in the language you prefer.

No. Your key doesn't expire while waiting to be used, and once activated the license is permanent. It's a one-time purchase for a lifetime license — no renewals, no subscription, no hidden fees.

Yes. Flixeasy LTD is a registered UK company and a Microsoft Certified Partner, trusted by thousands of customers. Every purchase is covered by our 180-day money-back guarantee, and a real support team is available before and after your order.

Your security is our top priority. Flixeasy uses SSL-encrypted checkout for every transaction, and your card details are handled entirely by the payment provider — we never store them ourselves.

We accept all major cards — Visa, Mastercard, American Express, Discover, JCB and UnionPay — plus popular digital wallets. All payments are processed over an encrypted, secure connection.

Yes — we offer special discounts for bulk purchases. If you're buying multiple keys, contact our sales team to discuss bulk pricing and offers tailored to your needs.

First check your spam or promotions folder — automated emails occasionally land there. Then confirm the email address on your order. If you still can't find it, contact our support team and we'll resend your key right away.

Contact support as soon as possible with your order number. Whether it's a wrong email address, a wrong edition or a duplicate order, we'll correct it quickly — before or after delivery.

Yes — increase the quantity at checkout, and each key is delivered in your confirmation email, clearly listed so you can assign one key per device.

Yes — an order confirmation with your receipt is emailed automatically after purchase, suitable for personal or business records. Need something extra on the invoice? Contact support and we'll arrange it.

Yes — the license stays valid for the lifetime of your device. You can format, reinstall on the same machine, and activate again with the same key. Keep your delivery email, and if reactivation is ever blocked, our support team resolves it for free.

Each key activates the number of devices stated on the product page — usually one PC. For additional devices, order the matching quantity, or ask us about multi-device and volume options.

Yes — with a Home to Pro upgrade license, go to Settings → System → Activation → Change product key, enter the Pro key, and Windows upgrades in place with your files and apps kept.

Yes — we provide volume licensing solutions for businesses and organizations, including Windows Server, SQL Server and multi-seat Office deployments. Email us via the contact page to learn more about volume pricing.

Yes — if you need a product or edition not listed in our store, email us with the details and we'll source it for you at the best available price.

Yes — activation support is free on every order. If you prefer not to do it yourself, our team will walk you through downloading, installing and activating until everything is running.

Every order is covered for 180 days. If your key can't be activated and our support team can't resolve it, you get a full refund — no complicated conditions. Just contact support with your order number.

Due to the nature of digital products, returns aren't possible once a key has been delivered and activated. However, if the key is defective or not as described, we provide a replacement or a full refund — see our refund policy for details.

Once approved, refunds are processed within 5–7 business days to your original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.